949-787-7665

Privacy Policy

Last Updated: December 16, 2025

1- SMS Consent Communication:
The information we collect, such as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
2- Types of SMS Communications:
 
If you have consented to receive text messages from Pacific Pool services, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Work Order Status
  • Billing inquiries 
  • Scheduling
  • Promotions


Example: “Hello, we just wanted to let you know that your technician has just completed your weekly cleaning! We hope you have a great day.  You can reply STOP to opt out of SMS messaging like these from Pacific Pool Services at any time.”
 
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments, repairs, weekly service, billing and occasionally discounts and promotions related to your pool and its well-being.
 
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
 
5- Opt-In Method:
You may opt-in to receive SMS messages from Pacific Pool Services in the following ways;

  • Call (949) 787-7665
  • Email service@pacificpoolsvcs.com
  • Use our Contact Form
  • By hiring Pacific Pool Services to clean, repair, diagnose, or visit your home for other services.
  • Verbally, during a conversation


6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
 
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://pacificpoolsvcs.com/contact-us/ or call us at (949) 787-7665.
 
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

DETAILED SMS TERMS CONTINUED…

Pacific Pool Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pacificpoolsvcs.com, contact us, or use any of our services.

  • Personal Information We Collect 

We may collect the following types of personal information:

  • Contact information, such as your name, email address, mailing address, and phone number (including mobile number if provided for SMS communications).
  • Information you provide when requesting services, such as details about your pool or spa, service date changes or special requests.  
  • Usage data, such as IP address, browser type, and pages visited on our website.
  • Any other information you voluntarily provide to us.

If you opt in to receive SMS text messages from us, we collect your mobile phone number and SMS consent.

  • How We Use Your Personal Information

 We use your personal information for the following purposes:

  • To provide and manage your pool and spa services (e.g., scheduling maintenance, repairs, emergencies or estimates).
  • To communicate with you, including responding to inquiries and sending service updates (Including via SMS with your consent).
  • To verify identity, prevent fraud, improve our services, and comply with legal obligations.
  • SMS/Text Messaging Specifics

Phone numbers and SMS consent are not shared with third parties or affiliates under any circumstances. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  All categories exclude text messaging originator opt-in data and consent: this information will not be shared with any third parties.  

We obtain SMS consent through explicit opt-in, such as a checkbox on our website forms with language like: “I consent to receive SMS messages from Pacific Pool Services.” 

You can expect SMS messages for purposes such as appointment reminders and service updates.

Message frequency varies. Message and data rates may apply.

  • To opt out at any time, reply “STOP” or “UNSUBSCRIBE” to any message.
  • For help, reply “HELP” to any message.
  • For more details, see our Terms & Conditions (https://pacificpoolsvcs.com/privacy-policy/) 
  • Who We Share Your Personal Information With

We may share your personal information with:

  • Service providers who assist us in operating our business (e.g., website hosting, payment processing, or SMS delivery platforms).
  • Legal authorities when required by law.
  • Security of Your Information
  • We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
  • Your Choices
  • You can opt out of SMS messages at any time by replying “STOP” to any message.
  • You may request access to, correction of, or deletion of your personal information by contacting us.
  • Changes to This Policy
  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
  • Contact Us
  • If you have questions about this Privacy Policy, contact us at:

Email: service@pacificpoolsvcs.com

Phone/Text: 949-787-7665